- Support, Services and Tools
Support, Services and Tools
Q: Does Appalachian Insulation Supply, Inc. Only serve business to business ?
A: We sell to both residential and commercial customers. Shop online at www.ais1.us or stop by any of our locations. We are here to help and we gladly welcome walk-ins.
Q: Does Appalachian Insulation Supply install any of the products we sell ?
A: No, Appalachian is a distributor and supplier only. For installation services for any of the products we sell, we will happlily recommend one of our great customers in your region to assist you.
Q: What products are offered by Appalachian Insulation Supply?
A. Commercial and residential insulation products and accessory items. Please contact us for specific product availability.
Q: What are Appalachian Insulation Supply’s normal business hours ?
A: Normal business hours are 6:00am – 5:00pm Monday thru Friday. We are closed on weekends and major holidays.
Q: What is the cutoff time for same day shipping for the AIS online store ?
A: To guarantee same day shipping, the order must be placed by 1:00 PM EST, Monday-Friday. Any order placed after 1:00 PM EST, Monday-Friday will be shipped on the next business day.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund earlier than that. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply give us a call at 877-944-7697 and we can get that processed for you immediately.
We can ship to most locations. Note that there are restrictions on some products and some items cannot be shipped to international destinations.
Please also note that the shipping rates for many items we sell are based on weight. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Any orders placed by 1:00 PM EST, Monday-Friday will be shipped that same day. If the order is placed after that time, it will be shipped on the next business day.
Appalachian Insulation Supply, Inc. has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for our website.
We may use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you.
Our site may require users to give us contact information (such as their name, phone number and email address). We use customer contact information to send the user information about our company and promotional material from some of our partners. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings by signing into their account and choosing to not receive any further mailings from Appalachian Insulation Supply, Inc.
This site contains links to other sites, and Appalachian Insulation Supply, Inc. is not responsible for the privacy practices or the content of those sites.
Our site uses forms for customers to request information, products and services. We collect visitor's contact information (such as their email address, phone number and mailing address). Contact information from the forms is used to send orders, information about our company and promotional material from some of our partners to our customers. The customer's contact information is also used to get in touch with the visitor when necessary.
Security - This site has security measures in place to protect the loss, misuse and alteration of the information under our control.
Copyright © 2016 [Appalachian Insulation Supply, Inc.] All rights reserved.
Revised: November 2, 2016.
Contacting the Web Site
If you have any questions about this privacy statement, the practices of these sites, or your dealings with this website, you can contact:
Appalachian Insulation Supply, Inc. at 877-944-7697.
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